AI Service
Bilingual customer service on your website and WhatsApp
Saudi customers write in Gulf Arabic, Modern Standard Arabic and English, often in the same conversation. We build bilingual AI chatbots that answer from your own information, work on the channels your customers already use, and hand over to your team when a person is needed.
Understands Arabic and English
Handles Gulf Arabic, Modern Standard Arabic and English, including mixed-language messages.
Website and WhatsApp channels
Answers on your site, WhatsApp Business and Zoho SalesIQ, with one set of answers behind them.
Answers from your knowledge
Uses your products, prices, policies and FAQs, and says so when it does not know.
Human escalation
Passes the conversation, with its history, to a team member when the question needs a person.
Captures leads and requests
Records enquiries, bookings and requests directly in Zoho CRM or Desk.
Reports and improvement
Shows common questions and unanswered topics so answers keep improving.
Tested on real questions
We test answers in both languages against your actual customer questions before launch.
Clear boundaries
The chatbot only answers from approved content and escalates when confidence is low.
Your data stays yours
Private deployments and access controls designed with Saudi data-protection requirements in mind.
What the AI does
The AI performs the specific task defined for the workflow, such as reading an invoice, drafting a reply or scoring a lead. We describe each step before we build it.
What data it uses
Only the data needed for that task, from the systems you approve, with access controls and logging.
Where a person reviews
Anything involving money, contracts or personal data has a human review step, and we only reduce review when results justify it.
When it is unsure
When confidence is low, the AI does not guess: it hands the case to your team with the context.
Discover
We map your processes, goals and the systems you already use.
Design
A clear solution architecture and plan, agreed before we build.
Build
Configuration, integration and development in focused sprints.
Launch & Support
Training, go-live and ongoing support from a local team.